Returns And Exchanges
We do our best to ensure the quality and condition of all items that we ship to our customers but if for any reason you are not 100% satisfied with you purchase we have the following return and exchange policy.
RETURNS AND EXCHANGES
Our return and exchange policy means you have up to 45 days, from the shipping date, to return an item for an exchange or a full refund of the purchase price and all applicable sales tax1.
Simply return your item(s) with the package slip2 you received with your order to:
Hillside Ceramics & Gifts Collection
5621 Hillside Avenue
Indianapolis, Indiana, 46220
- 1 Shipping/handling and freight surcharges are non-refundable.
- 2 You are responsible for the return shipping charge.
Due to the nature of custom made items cancellations and returns will not be allowed. If your item(s) arrive damaged we will be happy to exchange your item(s) for an exact replacement at no additional charge.
Please allow 7-10 business days to receive your refund. In order to be elegible for a refund or exchange your item(s) must be in original condition. Refusal of shipment for any reason other than damage, defect or mis-shipment will result in a 25% refusal fee.